CoinGrader AI

Privacy Policy

Last Updated: November 26, 2025

1. Introduction

CoinGrader AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered coin grading platform.

By using CoinGrader AI, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account or use our Service, we may collect:

  • Email address
  • Name (optional)
  • Payment information (processed securely through PayPal)
  • Account credentials (username and encrypted password)
  • Communication preferences

2.2 Coin Images and Data

When you use our grading service, we collect:

  • Coin images you upload for analysis
  • Metadata associated with images (date uploaded, file size, etc.)
  • Grade estimates and confidence scores generated by our AI
  • User-provided coin information (date, mint mark, denomination, etc.)

2.3 Usage Data

We automatically collect certain information when you use the Service:

  • IP address and device information
  • Browser type and version
  • Pages visited and features used
  • Time and date of visits
  • Referring website addresses
  • Usage patterns and interaction data

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for authentication and core functionality
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences

3. How We Use Your Information

We use collected information for the following purposes:

  • Provide the Service: Process coin images, generate grade estimates, and deliver AI analysis
  • Improve AI Models: Train and refine our machine learning algorithms using uploaded coin images
  • Account Management: Create and manage your account, process subscriptions, and handle billing
  • Communication: Send service updates, grading results, and respond to inquiries
  • Analytics: Understand usage patterns and improve the platform
  • Security: Detect and prevent fraud, abuse, and security incidents
  • Legal Compliance: Comply with legal obligations and enforce our Terms of Service

4. AI Training and Image Usage

Important: Images you upload to CoinGrader AI may be used to train and improve our AI models.

  • Uploaded images are used to improve grading accuracy and expand our training dataset
  • Images are stored securely and used only for AI training and service improvement
  • We do not sell or share your coin images with third parties for marketing purposes
  • Images are not publicly displayed without your explicit consent
  • You retain ownership of your uploaded images

By uploading images, you grant CoinGrader AI a non-exclusive, worldwide license to use these images for AI training and service improvement purposes.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who help us operate the Service (e.g., payment processors like PayPal, cloud hosting providers)
  • Legal Requirements: When required by law, subpoena, or court order
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection of Rights: To protect the rights, property, or safety of CoinGrader AI, our users, or others
  • With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encrypted data transmission using SSL/TLS protocols
  • Secure storage of images and personal data on encrypted servers
  • Regular security audits and vulnerability assessments
  • Access controls limiting who can view your data
  • Secure payment processing through PayPal (we do not store credit card information)

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:

  • Account Data: Retained while your account is active, plus 90 days after deletion
  • Coin Images: Retained indefinitely for AI training purposes unless you request deletion
  • Usage Data: Retained for up to 24 months for analytics purposes
  • Payment Records: Retained for 7 years to comply with legal and tax requirements

8. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your account and associated data
  • Opt-Out: Unsubscribe from marketing communications (service emails will continue)
  • Data Portability: Request a copy of your data in a portable format
  • Image Deletion: Request deletion of specific uploaded coin images

To exercise these rights, contact us at support@coingrader.ai.

9. Children's Privacy

CoinGrader AI is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. International Users

CoinGrader AI operates from the United States. If you are accessing the Service from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.

11. Third-Party Links

Our Service may contain links to third-party websites (such as PCGS, NGC, or educational resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: support@coingrader.ai
Website: https://www.coingraderai.com